IT Support & Maintenance

If your company has between 5 and 30 users and you don’t have an in-house IT department, you need our services. Is your network Reliable? Secure? Efficient? Do you have a Disaster Recovery Plan? Is your network email and web enabled? Are you at risk from Viruses? Are your staffs productive? Do you really want to have to worry about all this yourself? Contact RCSL!

RCSL is serious about supporting our customers. When it comes to keeping networks and systems available around the clock, an ounce of prevention is worth a pound of cure. For this reason, we offer a variety of support contracts that allow us to proactively manager critical networks and systems. This way, we can anticipate and respond to problems before they have any impact on business operations.

Support contracts allow our customers to contact us at no extra charge on our toll free number whenever questions or concerns arise related to their technology investment. When problems do arise, RCSL technicians will offer immediate assistance. Often this is enough to fix the problem, but if a visit to the customer’s office is required, we make every effort to get an expert on-site within one hours or less.

At RCSL, we want our customers to consider us as their trusted technology partner, available to help with issues ranging from printing or email problems, all the way through recovery from serious hardware failures or virus attack. Our goal is to answer all technical questions and solve all IT problems, at a fair and affordable cost.

Anyone with access to the Internet or email is vulnerable to spam, hackers, viruses and spyware. There are a many technology products available that offer varying degrees of protection against these constantly evolving threats. At RCSL we teach our clients that a sensible, well-enforced security policy is critical for safeguarding data and systems. This often involves simple measures such as blocking certain types of email attachments, or implementing stronger password rules.

The stability and security of your network is just one of the services that RCSL offers its customers. Our job is to anticipate and safeguard against the threats to your computing environment. When virus and other attacks do occur, our security experts are ready to address the problem and get you back in business as soon as possible.

Technical support& maintenance services:

Our customer service engineers are committed to helping you in all difficulties that your staff or customers may encounter when using the software.

TECHNICAL OUTSOURCED SUPPORT:

You can access product documentation, updates and training resources using customer support services. Our developers can assist you in addressing and eliminating emerging issues on time.

THE SOFTWARE STEADY MONITORING:

You can receive daily, weekly, or monthly reports about software performance and productivity by means of maintenance services from our company.

PRODUCT ENHANCEMENT:

We offer new features, recommended for long-term projects with a large number of potential fixes and releases to add value to your products.

NEW FUNCTIONALITY IMPLEMENTATION:

We can start, develop and implement new features and functions for your software and develop a new marketing strategy to present product change.

INTEGRATION PRODUCTS:

Our specialists are well-experienced in integrating software products into various industries. For your employees, we have developed a smooth shift and special training programs.

SERVICE COUSTING AUTOMATIONS:

We provide our customers with the latest automated customer support tools that can carry out many tasks automatically.

APPLICATION IMPROVEMENT:

We combine analytics with best practices to determine how your application can add value. We start to work on improvements if you approve of the new features.

DATABASE SERVICES:

Our services include management, optimization, backup and recovery, monitoring, security and other services for the database.

Our key benefits

As an outsourced developer team, we understand how important you are to lower operating expenses. Therefore, without compromising quality, we work hard to offer you the best prices.

Experienced support team for technology

We offer support and maintenance services to almost all the products we have developed for our customers with extensive experience. Every individual support engineer knows the main needs and characteristics of the different industries.

Enhanced customer working relations

Before the start-up stage of the SDLC we conduct an in-depth analysis of your business needs. The product specifications are discussed with a product owner and the other major work phases by our project managers.

Personal methods

You can choose among the available engagement models the best ways of cooperating. You choose payment methods, your team members, the directions for the project development, etc.

Support to customers

At any time of day or week, you can contact our customer service engineers and managers. They will help you with any problems and problems that you may have with the software.